Customer Service & Feedback
A 9 PM buyer message gets answered at 9:05 PM — not the next business afternoon. That's the whole secret, executed daily.
The problem we solve
Amazon expects a reply inside 24 hours; your buyers judge you by much less. Our ops floor covers US evening hours, so late-night buyer messages get answered the same night. Returns, refunds, and A-to-z claims are processed daily instead of weekly.
Everything follows Amazon's communication guidelines to the letter — no gray-hat review schemes that put your account at risk. Product defect signals get routed back to your sourcing team, so the complaints shrink instead of repeating.
What's included
- Buyer messages answered within 24h — with US-hours coverage
- Returns, refunds & A-to-z claim processing
- Negative feedback removal requests (policy-compliant only)
- Review & feedback monitoring with daily alerts
- Product defect signals routed back to your sourcing team
- Monthly voice-of-customer summary
Related services
Often bundled with this.
Inventory & Reporting
Restock forecasts, shipments, IPI — and a KPI report every Friday.
View serviceAccount Health & Appeals
Daily AHR monitoring, Section 3 responses, and Plans of Action written by specialists.
View serviceCases & Reimbursements
Seller Support cases chased to resolution, plus monthly reimbursement audits.
View serviceSee what this looks like on your account.
Book the free 30-minute audit. We'll map where this service (and anything else) should focus first — the notes are yours to keep either way.