Cases & Reimbursements
We run the whole Seller Support loop for you — and audit your account monthly for the money Amazon owes you.
The problem we solve
Seller Support is a part-time job disguised as a help desk: open, wait, reopen, escalate, repeat. We run that whole loop for you — and we run it aggressively. Cases get logged with proper documentation, followed up on cadence, and escalated through the right channels when front-line support stalls.
On top of case work, every month we audit for money left on the table: inventory lost in fulfillment, units damaged or wrongly disposed, refunds issued without returns arriving, and FBA fee overcharges. You get a recovery report with every dollar documented.
*Average across managed accounts; recovery varies by account history.
What's included
- Case logging, triage & follow-up — included on every account
- Escalation management when front-line support stalls
- FBA reimbursement audits: lost, damaged & disposed inventory
- Fee overcharge claims (dimensional weight, wrongly applied fees)
- Stranded & unfulfillable inventory recovery
- Monthly recovery report — every dollar, documented
Related services
Often bundled with this.
Account Health & Appeals
Daily AHR monitoring, Section 3 responses, and Plans of Action written by specialists.
View serviceInventory & Reporting
Restock forecasts, shipments, IPI — and a KPI report every Friday.
View serviceListings & Catalog
Suppression fixes, flat files, variation surgery, A+ Content, and Brand Registry.
View serviceSee what this looks like on your account.
Book the free 30-minute audit. We'll map where this service (and anything else) should focus first — the notes are yours to keep either way.