Tim's Amazon Lab
Contact Free account audit

Numbers first. Because that's why you're here.

Three engagements, told honestly — including what was broken before we touched the account. Brand names anonymized under NDA; the playbooks are real.

0Best 6-month revenue lift (Luma Home)
0Reimbursements recovered, single account
0Days from suspension to reinstatement
0Average client account health rating
Home & Kitchen · $38K → $92K/mo

Luma Home: the catalog was fine. The plumbing wasn't.

A 5-variation home goods brand with solid products and a catalog that silently leaked revenue: a broken parentage tree, two suppressed ASINs nobody had noticed for weeks, and thousands in unrecovered FBA reimbursements.

  • Rebuilt variation structure with a clean flat file and re-merged stranded children
  • Audited 24 months of FBA inventory — recovered $23,400 in lost & disposed units
  • Fixed suppressed detail pages and lifted Account Health from 71 → 97
  • Weekly restock forecasts ended the stockout spikes that kept resetting BSR
Get the same audit on your account
+142%revenue in 6 months
$23.4Kreimbursements recovered
71 → 97account health rating

Monthly revenue, engagement months 1–8

"The reimbursement audit alone covered two years of the service. Everything after that was profit."
— Founder, Luma Home (name withheld per NDA)
Outdoor Gear · Suspension reversed

TrailKit: suspended Friday night. Reinstated in 9 days.

A Section 3 suspension for "inauthentic customer complaints" hit a 7-figure outdoor brand at 9 PM on a Friday. The founder's previous agency quoted three weeks and a $3K "reinstatement project."

  • Drafted the Plan of Action within 18 hours — root cause, corrective actions, prevention
  • Assembled the evidence package: invoices, supplier credentials, supply-chain map
  • Escalated through the correct channels instead of resubmitting into the void
  • Post-reinstatement: rebuilt 14 listings and kept AHR at 96+ for the following year
See our appeals playbook
9 dayssuspension → reinstatement
18 hrsPOA drafted & client-approved
96+AHR maintained since
Day 1suspension noticed 9:41 PM
Day 3full appeal submitted
Day 9account reinstated
"Previous agency wanted three weeks and $3K. Tim's Amazon Lab had the POA in my inbox the next morning."
— Owner, TrailKit Outdoors
Baby Products · Customer experience

Nordwell: answer buyers fast, watch the feedback curve bend.

A baby products brand answering buyer messages "when the founder gets to it" — usually 12–16 hours later. Every delayed reply was a ticket to a bad review, and Amazon's 24-hour metric was a coin flip.

  • Ops floor took over buyer messages with US-evening coverage — avg. response now under 2 hours
  • Policy-compliant removal requests filed on unfair negative feedback
  • Product-defect complaints routed to sourcing — a packaging fix killed 40% of complaints
  • Returns and A-to-z claims processed daily instead of weekly
How our CX coverage works
−63%negative feedback in 90 days
1.8havg. first response time
100%messages inside 24h SLA

Negative feedback per month, trending down

"Turns out most 'review problems' are really response-time problems."
— Co-founder, Nordwell Baby

The free audit

Every engagement starts with the same 30-minute call.

Here's exactly what we look at — and what you walk away with, whether you hire us or not.

Risk scan

Account Health Rating trend, open violations, performance notifications, and the policy gaps most likely to bite you this quarter.

Money-left-on-the-table scan

An initial read on reimbursements you may be owed, fee overcharges, and stranded inventory — with a rough dollar figure.

Quick-win list

A prioritized punch list: what we'd fix in week one, what we'd fix in month one, and what's fine to leave alone.

Want these numbers on your dashboard?

Book the free audit. We'll tell you what we find — even if the answer is "you don't need us yet."

Book my free audit See pricing